Policies

 

Return Policy

QANBA USA does not accept returns. In the case of an incorrect order or defective product with valid warranty, Qanba USA will issue a replacement product. (For more information about product warranty, please see “Warranty Policy” and “Warranty Support” below). To return your item for a replacement product, please contact us at usa@qanba.com with your contact information, order information and reason for return.

All returned products must be in the original packaging and include all original contents, including manuals, inserts, cables, accessories, and parts, accompanied by a proof of purchase.

The customer will not be reimbursed for shipping charges on return merchandise. QANBA USA is not responsible for any loss or damage to the product during shipment. A 15% restocking fee will also be applied to any returned merchandise. 

Warranty Policy

QANBA USA Product Limited Warranty warrants to the original purchaser that the Sony product purchased new in its original packaging from an authorized retailer shall be free of any defects in material and workmanship for a period of 1 year from the original date of purchase.  All other products such as bags or the Carbon joystick have a warranty of 90 days from date of purchase.  

For a complete list of authorized retailers, please see our FAQ.

Warranty Limitations

The warranty is voided immediately upon opening up the case for modification in any way, including but not limited to replacing interior components. Mod at your own risk.

This warranty does not cover products purchased from unauthorized dealers, including second hand purchasing online or through any resellers. For a list of authorized retailers, please see our FAQ.

This warranty is valid only within the USA and Canada.

This warranty does not cover general wear and tear over an extended period of time, damages due to external causes, or misuse of product. This can include but is not limited to abuse, accident, usage not in accordance with product instructions, negligence, improper installation or by any other causes not related to materials or workmanship.

Order Cancellation Policy

An order cannot be cancelled or modified once it has been placed.  We reserve all rights to sale and cancellations of orders up to our discretion. 

Shipping Policy

We only ship to USA.  Shipments within the continental USA will use UPS Surepost delivery.  Shipments to Alaska and Hawaii will use USPS Priority Mail.

Please allow 1 to 3 business days for processing time and an additional 7-10 days for delivery depending on location. Orders are processed every day Monday through Friday, excluding holidays. QANBA USA, does not process orders, ship, or deliver on weekends.

International orders including forwarding services will not be processed. All international orders will be automatically refunded if processed.

Discontinued Products

QANBA USA does not provide product support for discontinued products under most circumstances. To inquire for support, please email usa@qanba.com detailing the product and questions. Please understand that we are unable to provide support for most discontinued products beyond basic troubleshooting.

Defects Past the Warranty Period

Under certain circumstances, Qanba USA can provide support for products with an expired warranty. Please contact us at usa@qanba.com with your contact information, order information and product issues. Qanba USA reserves the right to refuse support to products with voided warranty.

PC-Related Customer Support

The variations in individual Windows PC system environments and hardware configurations limits our PC-related customer support to basic troubleshooting. Please contact Windows or your PC manufacturer for in-depth support.

Privacy Notice

This privacy notice discloses the privacy practices for QanbaUSA.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security 
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at via email.

 

We reserve the right to refuse service or sale for any reason.